Privacy Policy

jl0 ("jl0," "we," "us," or "our") operates the online gaming platform accessible at jl0.app. We are committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use the jl0 platform, including its website, mobile interface, games, and related services.

This Privacy Policy ("Policy") describes how jl0 collects, uses, stores, shares, and protects personal information in connection with your use of the jl0 platform. It also explains the rights available to you under applicable Philippine data protection law and how you may exercise those rights.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the jl0 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

jl0 collects the following categories of personal data in connection with your use of the platform:

jl0 does not collect sensitive personal information (as defined under the DPA, such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or as mandated by applicable law.

jl0 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the jl0 platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with transaction processing.
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

jl0 uses your personal data for the following purposes:

• Account Management: To register, verify, maintain, and administer your jl0 player account.
• Service Delivery: To provide access to games, process bets and wagers, and deliver the full range of jl0 platform features.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine KYC regulations.
• Regulatory Compliance: To comply with obligations under the DPA, the Anti-Money Laundering Act (AMLC reporting), PAGCOR licensing conditions, and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jl0 platform.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit and loss limits, and identify players who may require responsible gaming intervention.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the jl0 platform's features, performance, and user experience.

Under the Data Privacy Act of 2012, jl0 processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jl0 (i.e., the Terms and Conditions), including account management, game operation, and payment processing.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to jl0, including AML reporting, KYC verification, and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for jl0's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

jl0 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jl0 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party service providers engaged to verify player identity and age in compliance with regulatory requirements.
• Fraud & AML Compliance Partners: Service providers engaged to screen transactions and player activity for fraud, money laundering, and other prohibited conduct.
• Game Software Providers: Third-party game developers whose games are hosted on the jl0 platform, to the extent necessary for game operation and dispute resolution.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory directive.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jl0, subject to professional confidentiality obligations.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation of the jl0 platform.

All third-party service providers engaged by jl0 are required to process personal data only in accordance with jl0's instructions and applicable data protection law, and are prohibited from using your data for their own independent purposes.

jl0 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and collect analytics data. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the operation of the jl0 platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the jl0 platform, including pages visited, features used, and session duration. This data is used to improve platform performance and user experience.
• Preference Cookies: Used to remember your platform preferences, such as language settings and display options, to personalise your experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to access and use the jl0 platform. jl0 does not use third-party advertising cookies or cross-site tracking technologies.

jl0 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and Philippine AML regulations.
• Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Communications Data: Live chat transcripts and email correspondence retained for two (2) years from the date of the communication.
• Technical & Usage Data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, jl0 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

jl0 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jl0 platform.
• AES-256 encryption for sensitive data stored in jl0's databases, including financial data and identity documents.
• Multi-factor authentication (MFA) for access to jl0's internal systems by authorised personnel.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jl0 platform.
• 24/7 monitoring of platform infrastructure for anomalous activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl0 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA and NPC Circular No. 16-03.

While jl0 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jl0 account credentials and for notifying jl0 immediately if you suspect any unauthorised access to your account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl0:

To exercise any of the above rights, please submit a written request to jl0's Data Protection Officer at [email protected]. jl0 will respond to all verified data subject requests within fifteen (15) calendar days of receipt, in accordance with NPC guidelines. jl0 may request proof of identity before processing any data subject request.

The jl0 platform is strictly intended for persons aged twenty-one (21) years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. jl0 does not knowingly collect personal data from persons under the age of 21.

jl0 implements mandatory age verification during the account registration process. Where jl0 discovers that personal data has been collected from a person under 21 years of age, jl0 will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR where required.

If you are a parent or guardian and believe that a minor has registered an account on jl0, please contact us immediately at [email protected] so that we may take prompt action.

jl0 primarily processes and stores personal data within the Republic of the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international game software developers — jl0 ensures that such transfers are conducted in compliance with Section 21 of the Data Privacy Act and applicable NPC guidelines on cross-border data transfers.

Specifically, jl0 requires that all recipients of personal data outside the Philippines provide an adequate level of data protection, either through contractual data processing agreements incorporating NPC-approved standard contractual clauses, or through other lawful transfer mechanisms recognised under Philippine data protection law.

jl0 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jl0's data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material, jl0 will notify registered players via email or a prominent notice on the jl0 platform prior to the changes taking effect. Your continued use of the jl0 platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy.

jl0 recommends that you review this Privacy Policy periodically to stay informed of how we protect your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the platform.

For all data privacy inquiries, requests to exercise your data subject rights, or complaints regarding jl0's handling of your personal data, please contact jl0's Data Protection Officer through the following channels:

• Email: [email protected] — please include "Data Privacy Request" in the subject line.
• Live Chat: Available 24/7 on the jl0 platform. Average response time under 2 minutes.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that jl0 has not handled your personal data in accordance with the Data Privacy Act of 2012.